Returns & Exchange
- You can only return the item 7 days after delivery.
- Item should be in its complete original packaging with all accessories intact (including manuals, warranty cards, certificates of authenticity, tags, etc
- If the item came with a free promotional item, the free item must also be returned.
Possible Reasons for Returns
| Reason | Description |
| Damaged | Damaged upon delivery |
| Defective | Does not work according to manufacturer’s specification |
| Wrong item | The product received is not what the customer is expecting |
| Incorrect | Item delivered was wrong in size/color |
| Missing items/parts | The packaging has missing items/parts |
| Does not fit | Received the size that was ordered but does not fit |
| Item not as described | Item does not match website specifications, description or image, and issue is attributable to a website error/misinformation |
| Unsatisfactory | Personal reasons |
Items that cannot be returned
We will not accept returns for any of the following product types:
Undergarments / swimwear Jewelry Customers with refund concerns usually email our support team. The team will thoroughly evaluate the reason for refund and once they see the validity of a case, the refund process begins.
Cancellations
Orders placed on weekday mornings can only be cancelled before 2:00pm of the day of purchase.
Orders placed beyond 2:00pm on weekdays (except Fridays) can be cancelled before 2:00pm of the following day.
Orders placed on Friday afternoons (beyond 2:00pm), on Holidays, and on weekends (Saturdays and Sundays), may be cancelled before 2:00pm of the following business day (Monday).
Beyond this, you can no longer cancel your order and withdraw the payment made. You may contact our customer service at support@newyorkarmy.com